Royim

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Refund Policy

Impression Kit Return/Refund Policy

As we are not able to use the Starter Kit or Impression Kit for anyone else, we do not accept returns on either the Starter Kit or the Impression Kit. Once we receive your Consent to Treat Form and Medical/Dental History, your Starter Kit order has been processed and cannot be refunded. If you have a question regarding your order, or otherwise need to contact us, you may do so at: info@royim.com.

If you send back a starter kit with distorted or unusable impressions, we will, at your option, send you an additional starter kit for free, or advice you to come to our booth for a free 3D scan of your teeth.

For Royim Booth customers only

Soon after your Royim Booth visit, our dentists will review your case, and you’ll receive the final results of your suitability for Royim Aligner Treatment.

If you are assessed as suitable for clear aligners:

And selected a payment plan at the Royim booth, we will proceed to craft a 3D simulation of your customized treatment plan.
If you still need to select your payment plan, we will need this confirmation to proceed with creating the 3D simulation of your customized treatment plan.
After you receive your treatment plan, our team will be on standby to address any questions you may have.
If you are unsatisfied with your treatment plan, we will refund 90% of your payment in full equivalent. For example:
- If you had paid the full THB 52,430 (incl. VAT), we will refund you back THB 47,220.
- If you had chosen the 10-month Instalment Plan where we have started the first deposit of THB 5,495, we will refund you back THB 285.
However, once you accept your treatment plan, we will begin producing your custom aligners, and a refund will no longer be available.

If you are assessed as not suitable for clear aligners:

If you have already paid in full / selected the instalment plan at the Royim booth, but was assessed as not suitable for clear aligners, we will refund you the full 100% amount.

Exchange Policy

If you believe you have received a defective product, please reach out to us at info@royim.com to request a replacement. All requests will be reported to our Quality Assurance Team for investigation.

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